Refund Policy

LLM GPU Helper Refund Policy

At LLM GPU Helper, we strive to provide the best possible service to our customers. We understand that sometimes circumstances change, and you may need to request a refund. Please read our refund policy carefully:

1. Eligibility for Refunds

• Refunds are available for purchases made within the last 7 days.
• To be eligible for a refund, you must have a valid reason for your request.
• Refunds are processed on a case-by-case basis.

2. Refund Process

• To request a refund, please contact our support team through the contact form or email.
• Provide your order number, the reason for your refund request, and any relevant details.
• Our team will review your request within 3-5 business days.
• If approved, refunds will be processed to the original payment method used for the purchase.

3. Non-Refundable Items

• Custom-developed solutions or consultations are generally non-refundable.
• Subscription services are non-refundable once the service period has begun.

4. Partial Refunds

In some cases, we may offer partial refunds if you have used a portion of the service or if there are extenuating circumstances.

5. Refund Timeframe

Once approved, refunds typically take 5-10 business days to process, depending on your payment method and financial institution.

6. Cancellation of Recurring Subscriptions

You may cancel a recurring subscription at any time. The cancellation will take effect at the end of the current billing cycle, and no further charges will be made.

7. Exceptions

We reserve the right to make exceptions to this policy at our discretion. If you believe your situation warrants special consideration, please don't hesitate to contact us.